App / Sports
This policy explains what data rpokapk collects when you access our lobby, create an account, or connect a payment wallet such as OVO, GoPay, or ShopeePay — and how we use, store, and protect that information. Access to this platform and the application of this policy depends on local law and is available only where permitted in your region.
When you open an account with us, we collect the information you provide during registration — your contact details, login credentials, and the payment method you connect. For wallet-linked payments through OVO, GoPay, or ShopeePay, we receive only the transaction reference needed to credit your account; we do not store your wallet PIN or full wallet account number on our servers. We also collect session data automatically: device type, browser session identifiers, and the pages you visit within our lobby. This data is used to keep your session active, display the correct game catalog for your device, and process your account transactions. We do not sell your personal information to third parties. We may share transaction references with our payment processing partners strictly to complete a deposit or withdrawal you have initiated. Data collected through your use of the platform is retained for as long as your account remains active and for a period afterward as required by applicable record-keeping obligations. The specifics of those obligations vary by jurisdiction. Where local law in Indonesia or another eligible region sets stricter requirements, those requirements take precedence. If you have questions about how a particular piece of data is used, the contact path in the support section of this page is the right place to start.
Transaction references from OVO payments are passed to our payment processor to complete the credit to your account. We do not retain your OVO PIN or linked bank details.
GoPay transaction IDs are recorded against your account history for reconciliation. No GoPay credential or token beyond the transaction reference is stored by us.
ShopeePay transfers generate a reference number we log against your account. That reference is the only ShopeePay data we hold after a transaction completes.
Device type and session identifiers help us serve the correct lobby view and keep you logged in. This data is not used for advertising profiling outside the platform.
Not every data interaction on the platform is governed by the same rule. Understanding the scope helps you know where to direct questions about your information and what this policy does and does not cover.
Data you provide when creating or logging into your rpokapk account — email, password hash, and account preferences — falls fully within this policy. You can request a review of this data at any time through your account settings.
Payment references generated when you deposit or withdraw via OVO, GoPay, or ShopeePay are covered here. The payment processor's own terms also apply to the portion of the transaction that occurs on their network.
Game content delivered through our lobby — titles from studios such as Habanero, Pragmatic Play, and Spadegaming — is governed by those studios' own content agreements. We do not share your personal data with studios for marketing purposes.
Links or integrations that take you outside the rpokapk domain are outside the scope of this policy. We are not responsible for data practices on third-party sites or services you navigate to independently.
This policy gives you several concrete options for managing how your data is handled. To review the personal information held against your account, log in and navigate to your account profile page — the fields shown there reflect what we hold on record. If any detail is incorrect, you can update it directly in the account settings or submit a correction request through our support channel. To ask a question about how a specific piece of data is used — for example, a transaction reference from a GoPay or ShopeePay payment — use the contact form linked in the support section below. We aim to respond to data questions within a reasonable period; the current response-time target is shown in the support section of your account dashboard after login. If you decide to close your account, contact support to initiate the process. Some data may be retained after closure where local law in Indonesia or another eligible region requires it. We will tell you at the point of your request what, if anything, must be kept and for how long.
Open your account profile after login to see the contact and session data we hold. The fields shown are the active record.
Update personal details directly in account settings, or submit a correction request via the support contact form if a field is not editable.
Use the contact form in the support section for questions about a specific transaction reference, session record, or how a data point is used.
Contact support to start the account-closure process. We will confirm at that point which data, if any, must be retained under applicable local obligations.
If you have a question about your data, want to correct a record, or need to understand how a specific transaction reference was handled, the paths below connect you to the right place. Response availability depends on the channel you use; current response windows are shown in your account dashboard after login.
Submit a data or privacy question through the contact form in your account dashboard. Use this path for correction requests and transaction reference queries.
Send a written data request to our support address listed in the account help section. Include your account identifier so we can locate your record promptly.
For straightforward detail corrections — name, contact email, linked wallet label — the account settings page lets you make changes directly without contacting support.
Data security and retention are not afterthoughts at rpokapk — they are part of how the account system is built. Here is what we do on each front so you can check our approach against what you expect.
We use session cookies to keep you logged in and to load the correct lobby view for your device. You can clear these through your browser settings at any time; doing so will end your active session and require a fresh login.
Passwords are stored as hashed values, not plain text. We do not have access to your password; if you forget it, the reset flow in the account login page creates a new credential through your registered contact.
Active account data is held for as long as your account is open. After closure, retention periods are determined by applicable obligations in your eligible region. We do not keep data longer than those obligations require.
If this policy is updated in a material way, we will note the change in the account dashboard and update the version date at the top of this page. The current policy version is always the one shown here.
Here are the questions we hear most often about how rpokapk handles your data. If your question is not covered here, use the support contact paths in the section above.
We collect the contact details and credentials you enter during registration, plus session identifiers generated when you log in. If you link a payment wallet such as OVO or GoPay, we receive and store only the transaction references needed to credit your account — not your wallet PIN or bank details.
When you complete a deposit or withdrawal through OVO, GoPay, or ShopeePay, a transaction reference is recorded against your account for reconciliation. That reference is passed to the payment processor to complete the transfer. We do not store wallet credentials or payment tokens beyond that reference.
Yes. Log into your account and open the profile page to see the personal details we hold on record. If a field is incorrect, you can update it in account settings or submit a correction request through the support contact form.
For editable fields, use account settings directly. For correction requests or specific data questions — such as why a particular session record exists — use the contact form in your account dashboard or email our support address listed in the help section.
We share transaction references with our payment processing partners only to complete transactions you initiate. We do not sell personal data or share it with game studios such as Habanero or Pragmatic Play for marketing. Third-party sites you navigate to independently are outside the scope of this policy.
Contact support to initiate account closure. Some data may be retained after closure where local law in Indonesia or another eligible region requires it. We will tell you at the point of your request what must be kept and for approximately how long, based on the applicable obligations for your region.